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Fraud Awareness

Safeguarding your financial information has never been more important.
Report Fraud
  • Fraud

    Protect Yourself from Fraud

     Fraud is on the rise, and safeguarding your financial information has never been more important. Fraudsters use various tactics, from skimming devices to phishing scams, to steal card details and make unauthorized transactions. At Limestone FCU, we’re committed to keeping your accounts secure and providing the tools you need to detect and prevent fraud.

    How We Help Protect You

    We offer built-in security features and proactive monitoring to help keep your financial information safe:

    • Real-Time Fraud Alerts – Our fraud system will text and email you with any suspicious card activity so you can take action quickly.
    • Credit Score Monitoring – Monitor your credit score through Online & Mobile Banking using the SavvyMoney tool – Tap ‘Check your credit score’ on the home screen of the LFCU Mobile App to get started.

    Report Fraud

    If you’ve noticed unauthorized transactions or suspicious activity, use our fraud report form to alert us.

    Report Fraud

    • 24/7 Fraud Monitoring – Our system continuously scans for unusual transactions to help prevent unauthorized use.
    • Card Controls – Manage your card through Online & Mobile Banking, including turning it on/off or setting spending limits. Contact Limestone FCU to enable credit card spending limits.
    • Secure Digital Wallets – Add your VISA Debit Card to Apple Pay, Google Pay, or Samsung Pay for an extra layer of security. Visit Digital Wallets to learn more.

    Contact Our IT Director

    Jennifer Benedetto, IT Director

    Text: 906-341-5866

    Email: jbenedetto@limestonefcu.com

  • Resources

    Fraud Awareness Resources

    Stay informed and protect your accounts with our fraud prevention tools and resources. Here, you’ll find the latest fraud resources, tips to recognize scams, and steps to take if you suspect suspicious activity. Explore ways to safeguard your financial information and stay ahead of potential threats.

     

     

     

    KnowBe4

    We’ve partnered with KnowBe4 to provide cybersecurity training to our members. To login to KnowBe4, use the password 'homecourse' to access.

    Access KnowBe4

    Bring Your Own Device Days

    Have a device in need of a check up? BYOD Day is a great opportunity for Limestone FCU members to bring a phone, tablet, computer, or any device in for a check-up. A Shiner Technologies experienced technician will scan devices for active viruses, updates, and endpoint protection. Visit our BYOD Day page to see when the next event is..

    Download Tech Tips

    SavvyMoney

    Our SavvyMoney tool in the LFCU Mobile App helps you track your credit score, monitor your credit report, and receive alerts for suspicious activity. Login to your account through the app, and tap ‘Check Your Credit Score’ to access SavvyMoney.

    LFCU Mobile App

    Secure Our World

    The Cybersecurity and Infrastructure Security Agency (CISA), the federal lead for the campaign, and the National Cybersecurity Alliance (NCA) created resources about staying safe online through the Secure Our World campaign.

    Access Cybersecurity Resources

    Travel

    If you plan to use your card on vacation, please call 906-341-5866 and provide travel dates to avoid any disruptions with your card. During your trip, our fraud system will text and email you with any suspicious card activity. Please ensure all of your contact information is up to date with LFCU before traveling.

    Reverse Phone Lookup

    Orave Technologies developed an app to help identify unknown numbers. It provides a safety rating, indicating whether a number is safe or has been reported as spam. The app also displays the caller or sender’s name, giving you valuable insight before responding. Click the links to download the app.

    Apple App

    Google Play App

    Examples of Fraud

    Text Message Scams

    Scammers use text messages to trick you into revealing personal information or clicking harmful links. Fraudulent texts often come from unknown numbers, contain suspicious links, or seem oddly generic. Here are some common examples.

    Email Scams

    Scammers use emails to impersonate trusted organizations and trick you into revealing personal information or clicking malicious links. Fraudulent emails often have urgent language, suspicious links, or unexpected attachments. Here are some common examples.

     

    Important Links

  • FAQs
    FAQ
    • Report it to LFCU immediately.
    • Place a fraud alert on your credit report through Equifax, Experian, or TransUnion.
    • File a report at IdentityTheft.gov.

    Card skimming is when fraudsters install devices on ATMs or payment terminals to steal card information. Protect yourself by:

    • Checking for loose or unusual attachments before inserting your card.
    • Using contactless payment when possible.
    • Covering the keypad when entering your PIN.
    • Shred sensitive documents before discarding them.
    • Use strong passwords and enable multi-factor authentication.
    • Regularly check your credit report for unauthorized accounts. You can do this through the SavvyMoney tool in the LFCU Mobile App. Login to your account through the app, tap 'Check Your Credit Score' on the home screen.

    If you receive an alert, follow the instructions provided. If unsure, call LFCU directly at 906-341-5866—do not click on links in unexpected messages.

    Yes, public Wi-Fi networks can be risky. Avoid logging into your banking accounts on unsecured networks, and use a VPN when possible.

    Be cautious of checks from unknown sources, especially if:

    • You’re asked to send money back after depositing it.
    • The check is for more than expected.
    • The sender pressures you to act quickly.

    If in doubt, bring the check to LFCU before depositing.

    If you provided personal or account details to an unknown source, contact Limestone FCU immediately at 906-341-5866. We can help secure your account and prevent potential fraud.

    Immediately lock your card in the LFCU Mobile App or call us to report it at 906-341-5866. We’ll help you secure your account and issue a replacement.

    Yes. Our SavvyMoney tool in the LFCU Mobile App helps you track your credit score and receive alerts for suspicious activity. Login to your account through the app, and tap 'Check Your Credit Score' to access SavvyMoney.

    • Imposter Scams: Fraudsters pose as LFCU, government agencies, or businesses to steal your information.
    • Phishing Emails & Texts: Fake messages urging you to click links or provide personal details.
    • Card Skimming: Devices placed on ATMs or card readers to steal card data.
    • Check Scams: Fraudulent checks that bounce after you deposit them.

    At Limestone Financial Credit Union, we prioritize the security of our members. Members who believe their information has been compromised should take the following precautionary steps to safeguard their information.

    Compromised Account
    If you believe your debit or credit card information has been compromised, text ‘Compromised Account’ to 906-341-5866 to request a new card.

    Monitor Account
    If your account number may have been exposed, use Online Banking and the LFCU Mobile App to regularly monitor your transactions.

    • Consider closing your account and opening a new one to change your account number.
    • Create a secure password to your Online Banking/Mobile App Account and remember to change it often.
    • Set-up additional login methods for ease of account access in the LFCU Mobile App (PIN, Face ID, or Voice ID).

    Social Security Number

    If your Social Security Number is at risk, review and monitor your credit report through SavvyMoney within the LFCU Mobile App, and consider placing a credit freeze on your report for added protection. You can do this by contacting one of three major credit bureaus:

    Hang up and call us at our official number (906-341-5866). Scammers often spoof phone numbers to appear legitimate. If Limestone FCU calls you, it will appear from one of two numbers, 906-341-5866 (main number), or 888-896-5866 (toll-free number).

    Limestone FCU will never ask for your full account number, PIN, or online banking credentials via email or text. If you receive a suspicious message, do not respond—contact us directly.

    If you notice unauthorized transactions or suspicious activity, fill out our Fraud Report Form or contact Limestone FCU at 906-341-5866.

  • Report Fraud

    Report Fraud

    If you’ve noticed unauthorized transactions or suspicious activity, use our fraud report form to alert us. Stay updated on recent fraud trends and scams to help protect your account.

     

    Create your own user feedback survey

     

     

     

    Recent Fraud Reports

     

    • We are aware that the Sault Tribe of Chippewa Indians has communicated a recent ransomware attack on their systems. The Sault Tribe of Chippewa Indians has recommended viewing their Facebook page for updates.